All our VAs are incredibly experienced and have worked with different platforms and integrated with a range of businesses. As with any new employee, you will need to on-board them into your business. This will mean they can learn your business and support you in the best way as quickly as possible.

Our virtual assistants typically have at least 5 years’ experience, with the majority having worked at the CEO and MD level in the city. We’re picky when it comes to selecting our VAs – only 2% of applicants are successful! In order to join our ranks, each candidate sends us their CV, completes an online assessment, shares two glowing references, and sends us a video telling us a little about themselves. If they seem to have what it takes, they then have a full interview with our founder to ensure they fit our ethos and have what it takes to deliver the service our clients expect.

You’ll be working with one VA. That means just one point of contact and one relationship. This person will do 95% of the work you need done. But, when there’s something unique that they’re not an expert in, they’ll get help from a VA who specialises in that area.

Simply, whatever works for you to make your life easier. Whether that be email, WhatsApp, voice notes or an old-fashioned phone call.

Literally... anything! We love a challenge here at Expert VA Services, so no matter how big, small, or obscure your task is, just ask!

Our team work standard business hours (Monday to Friday) with flexibility when pre-agreed. You can submit your tasks at anytime, day or night, and have the confidence that your work will be completed by the agreed deadlines.

We start by holding a discovery call to make sure we fully understand your challenges and what support you need. Because we know our virtual assistants so well, we’re familiar with their strengths, work preferences, and ideal type of client. With this information in hand, we'll take your needs and our virtual assistants’ skills and pair you up. A typical discovery call takes around 20 minutes – we will send you a proposal and details of your potential virtual assistant within 48 hours.

Yes, if you would prefer them to. All our virtual assistants have signed NDAs with Expert VA Services. They can sign an individual NDA if you need them to.